Here are our general conditions of sale

Henriette&Concha
SAS company with a capital of 5000 euros
Head office 3 bis boulevard jean de la fontaine 11430 Gruissan
N° de téléphone 0468754937
E-mail address contact@ombrieres-coco.com or via the page Contact
RCS : 839 375 102 R.C.S Narbonne
The person responsible for the publication is Schwartz Serge

General conditions of sale of products sold on ombrieres-coco.com

Last update date 01/02/2023

Article 1 - Purpose

The present conditions govern the sales by the company Henriette&Concha 3 bis boulevard jean de la fontaine 11430 Gruissan of Sail of shade.

Article 2 - Prices

The prices of our products are indicated in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. In case of order towards a country other than metropolitan France you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall under the competence of the company Henriette&Concha. They will be at your charge and are your responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities. All orders, whatever their origin, are payable in Euros. The company Henriette&Concha reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in force at the time of the validation of the order and subject to availability. The products remain the property of the company Henriette & Concha until full payment of the price. Attention: as soon as you take physical possession of the ordered products, the risks of loss or damage of the products are transferred to you.

Article 3 - Orders

You can order :
On the Internet: http://www.ombrieres-coco.com
The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.

The company Henriette&Concha reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in case of supply problem, or in case of difficulty concerning the received order.

Article 4 - Validation of your order

Any order on the website http://www.ombrieres-coco.com implies the adhesion to the present general conditions. Any confirmation of order implies your full and complete adherence to these general conditions of sale, without exception or reservation. The whole of the provided data and the recorded confirmation will be worth proof of the transaction. You declare that you are fully aware of this. The confirmation of order will be worth signature and acceptance of the operations carried out.

A summary of the information of your order and the present General Conditions will be communicated to you via the e-mail address of confirmation of your order.

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the price indicated. The payment of your purchases is made by credit card through the secure system Stripe.

Article 6 - Withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty. The returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be of a nature to defeat the right of withdrawal. You are responsible for return shipping costs. In case of exercise of the right of withdrawal, the company Henriette & Concha will proceed to the reimbursement of the sums paid, within 14 days following the notification of your request and via the same means of payment that was used during the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to :

The supply of services fully performed before the end of the withdrawal period and whose performance has begun after prior express consent of the consumer and express waiver of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period.
The supply of goods made to the specifications of the consumer or clearly personalized.
The supply of goods that are likely to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles.
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.
Transactions concluded during a public auction.
The supply of digital content not provided on a tangible medium whose performance has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the site http://www.ombrieres-coco.com and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers. In case of unavailability of product after placing your order, we will inform you by mail. Your order will be automatically cancelled and no bank debit will be made. In addition, the website http://www.ombrieres-coco.com is not intended to sell its products in large quantities. Therefore the company Henriette&Concha reserves the right to refuse orders for identical items.

Article 8 - Delivery

The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page. In case of delay in shipping, an email will be sent to you to inform you of a possible consequence on the delivery time that was indicated to you. In accordance with the legal provisions, in the event of delay of delivery, you profit from the possibility of cancelling the order under the conditions and methods defined in the article L 138-2 of the Code of the Consumption. If in the meantime you receive the product, we will proceed to its reimbursement and to the delivery costs under the conditions of the article L 138-3 of the Code of the Consumption. In case of deliveries by a carrier, the company Henriette&Concha cannot be held responsible for any delay in delivery due exclusively to the client's unavailability after several proposed appointments.

Article 9 - Warranty

All our products benefit from the legal guarantee of conformity and the guarantee of the hidden defects, envisaged by articles 1641 and following of the Civil code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded. All claims, requests for exchange or refund must be made by mail within 30 days of delivery. The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions...). The shipping costs will be reimbursed to you on the basis of the invoiced rate and the return costs will be reimbursed to you on presentation of the receipts. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided in Article 6.

Article 10 - Liability

The products offered are in conformity with the French legislation in force. The responsibility of the company Henriette&Concha cannot be held responsible in case of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order. In addition, the company Henriette&Concha cannot be held responsible for damages resulting from misuse of the purchased product. Finally the responsibility of the company Henriette&Concha cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

Article 11 - Applicable law in case of disputes

The language of this contract is French. The present conditions of sale are subjected to the French law. In case of dispute, the French courts will be the only competent ones.

Article 12 - Intellectual Property

All elements of the site http://www.ombrieres-coco.com are and remain the exclusive intellectual property of the company Henriette&Concha. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of the company Henriette&Concha.

Article 13 - Personal data

The company Henriette&Concha reserves the right to collect nominative information and personal data about you. They are necessary to manage your order, as well as to improve the services and information that we send you. It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes in order to comply with legal and regulatory obligations.

In accordance with the French law of January 6, 1978, you have a right of access, rectification and opposition to nominative information and personal data concerning you, directly on the website.

Article 14 - Archiving Evidence

The company Henriette&Concha will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized records of the company Henriette&Concha will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.