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Get 15% off your order with the code henriette25

Get 15% off your order with the code henriette25

Here are our terms and conditions

Henriette&Concha
SAS company with capital of 5,000 euros
Head office 3 bis boulevard jean de la fontaine 11430 Gruissan
Phone number 0468754937
E-mail address contact@ombrieres-coco.com or via the Contact page
RCS (or Répertoire des métiers): 839 375 102 R.C.S Narbonne
The person responsible for the publication is Schwartz Serge

 

Terms and conditions of sale of products sold on ombrieres-coco.com

Last update date 01/02/2023

Article 1 – Purpose

The present conditions govern the sales by the company Henriette&Concha 3 bis boulevard jean de la fontaine 11430 Gruissan of Voile d’ombrage.

Article 2 – Prices

The prices of our products are indicated in euros, inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated, and exclusive of processing and shipping costs. If you order from a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Henriette&Concha. They will be at your charge and are your entire responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to check with your local authorities. All orders, whatever their origin, are payable in euros. Henriette&Concha reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of validation of the order and subject to availability. Products remain the property of Henriette&Concha until full payment has been received. Please note: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

Article 3 – Orders

You can order :
On the Internet: http://www.ombrieres-coco.com
Contractual information is presented in French and will be confirmed at the latest when your order is validated.

Henriette&Concha reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 – Validation of your order

Any order placed on the http://www.ombrieres-coco.com website implies acceptance of these terms and conditions. Any order confirmation implies your full acceptance of these terms and conditions of sale, without exception or reservation. All data supplied and the recorded confirmation shall constitute proof of the transaction. You declare that you are fully aware of them. Confirmation of the order will constitute signature and acceptance of the operations carried out.

A summary of your order information and of these General Terms and Conditions will be sent to you via the e-mail address used to confirm your order.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the indicated price. Payment is made by credit card using Stripe’s secure system.

Article 6 – Withdrawal

In accordance with the provisions of article L.121-21 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay any penalty. Returns must be made in their original state and complete (packaging, accessories, instructions). In this case, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. You are responsible for return shipping costs. If you exercise your right of withdrawal, Henriette&Concha will reimburse the sums paid within 14 days of notification of your request, using the same means of payment as that used to place the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to :

  • The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal.
  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
  • The supply of goods made to the consumer’s specifications or clearly personalized.
  • The supply of goods likely to deteriorate or expire rapidly.
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
  • The supply of goods which, after delivery and by their nature, are inseparably mixed with other items.
  • The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional.
  • The supply of audio or video recordings or computer software when unsealed by the consumer after delivery.
  • The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.
  • Transactions concluded at a public auction.
  • The supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the http://www.ombrieres-coco.com website and while stocks last. For products not in stock, our offers are subject to availability from our suppliers. If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made. Furthermore, the http://www.ombrieres-coco.com website is not intended to sell its products in large quantities. Henriette&Concha therefore reserves the right to refuse orders for identical items.

Article 8 – Delivery

Products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page. In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences for the delivery time indicated. In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order under the terms and conditions defined in article L 138-2 of the French Consumer Code. If, in the meantime, you receive the product, we will reimburse you and the delivery costs in accordance with article L 138-3 of the French Consumer Code. In the case of deliveries by a carrier, Henriette&Concha cannot be held responsible for delays in delivery due exclusively to the customer’s unavailability after several proposed appointments.

Article 9 – Warranty

All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, as stipulated in articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed. All claims, requests for exchange or refund must be made by mail within 30 days of delivery. Products must be returned in the condition in which you received them, with all accessories, packaging and instructions. Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Liability

The products offered comply with current French legislation. Henriette&Concha shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you are considering ordering. Furthermore, Henriette & Concha cannot be held responsible for any damage resulting from misuse of the product purchased. Finally, Henriette&Concha cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.

Article 11 – Applicable law in the event of disputes

The language of the present contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 12 – Intellectual property

All elements of the http://www.ombrieres-coco.com website are and remain the exclusive intellectual property of Henriette&Concha. No one is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site whether software, visual or audio. Any simple link or hypertext link is strictly forbidden without the express written consent of Henriette&Concha.

Article 13 – Personal data

Henriette&Concha reserves the right to collect nominative information and personal data concerning you. This information is necessary to manage your order, and to improve the services and information we send you. It may also be transmitted to companies that contribute to this relationship, such as those responsible for the management, execution, processing and payment of services and orders. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to nominative information and personal data concerning you, directly on the website. 

Article 14 – Archiving Evidence

Henriette&Concha will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the French Civil Code. Henriette&Concha’s computerized records will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.